Privacy Policy
Last updated: March 2025
Introduction
At Carandtrucke, we are committed to protecting the privacy and personal information of every client who entrusts us with their vehicle. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our facility, use our services, or interact with us online. By engaging with Carandtrucke for any of our car repair and maintenance services, including Engine Repair and Maintenance, Brake System Service, and Oil Change and Filters, you agree to the practices described in this policy. We encourage you to read this document carefully so you fully understand how your data is handled.
Information We Collect
To deliver reliable and efficient car repair services, we may collect the following types of information: Personal Identification Information such as your full name, phone number, email address, and physical address. Vehicle Information including your vehicle make, model, year of manufacture, registration number, mileage, and service history. Service-Related Information such as details about the repair or maintenance work requested, diagnostic reports, and records of previous services completed at our facility. Payment Information including billing details necessary to process payments for services rendered. Communication Data such as messages, emails, or feedback you send to our team. We collect this information directly from you during service bookings, vehicle drop-off, consultations, and follow-up communications.
How We Use Your Information
Carandtrucke uses the information we collect solely to provide you with the highest standard of car repair and maintenance services. Specifically, we use your information to: Process and manage your vehicle service appointments and repair orders. Diagnose vehicle issues accurately and maintain a complete service history for your car or truck. Communicate service updates, repair progress reports, and completion notifications. Process payments and issue invoices for services such as engine repair, brake system servicing, and oil changes. Send service reminders, maintenance recommendations, and relevant updates to help you keep your vehicle in optimal condition. Improve our service quality, operational efficiency, and customer experience. Comply with applicable regulations and business obligations in Kenya. We do not use your personal information for unsolicited marketing campaigns without your prior consent.
Information Sharing
Carandtrucke respects the confidentiality of your personal information. We do not sell, rent, or trade your data to third parties. However, we may share your information in the following limited circumstances: With trusted service partners and parts suppliers who assist us in completing vehicle repairs, strictly on a need-to-know basis and under confidentiality obligations. With payment processors to facilitate secure transactions for services rendered. With regulatory authorities or government bodies in Kenya where required by applicable law or regulation. In the event of a business merger, acquisition, or transfer, your information may be disclosed to the successor entity, which will be bound by the same privacy standards. All third parties with whom we share your data are required to handle it responsibly and in a manner consistent with this Privacy Policy.
Data Security
Carandtrucke takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, alteration, or disclosure. Our security practices include secure storage of physical and digital service records, restricted access to client information limited to authorised personnel only, and regular review of our data handling procedures. While we strive to use commercially acceptable means to protect your information, please be aware that no method of data storage or electronic transmission is completely infallible. We are committed to responding promptly and responsibly to any data security concerns that may arise.
Your Rights
As a valued client of Carandtrucke, you have the following rights regarding your personal information: The right to access the personal data we hold about you and your vehicle. The right to request corrections to any inaccurate or incomplete information. The right to request the deletion of your personal data, subject to our legitimate operational and record-keeping obligations. The right to withdraw consent for the use of your data for marketing or non-essential communications at any time. The right to request a copy of your vehicle service history and associated records. To exercise any of these rights, please contact us using the details provided in the Contact Us section of this policy. We will respond to your request in a timely and transparent manner.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Carandtrucke handles your personal information, please do not hesitate to reach out to us. We are here to assist you and are committed to addressing your concerns with care and professionalism. You can contact us at: Carandtrucke, Mombasa Road, Industrial Area, Nairobi, Kenya. Email: [email protected]. Our team is available during business hours to assist with any privacy-related enquiries, service questions, or feedback you may wish to share.